Our comprehensive residential property management services encompass:

• Conducting regular health and safety and fire risk assessments for communal areas, with subsequent coordination of necessary follow-up actions.
• Facilitating communication with contractors to keep residents informed about maintenance progress.
• Furnishing customers with management information tailored to their needs.
• Addressing customer service inquiries through various channels, including phone, email.
• Access to ‘MyBlockman’.
• Drafting specifications for various works (e.g., cleaning, window cleaning, and gardening) and overseeing the tendering process for maintenance contracts.

Performing routine property inspections and site visits, implementing improvements as needed.

• Coordinating ad-hoc repairs and overseeing the performance of contractors and suppliers.
• Collaborating with specialised advisors like building surveyors and engineers.
• Providing after-hours emergency support.
• Managing on-site staff, where applicable.
• Ensuring compliance with regulatory standards in accordance with industry guidelines.
• Handling communal insurance claims through the relevant broker.
• Administering public liability insurance and facilitating professional indemnity insurance.
• Establishing connections with external parties, including local authorities, fire safety officers, neighbouring property owners, developers, and community groups.

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